We offer customised and individual assistance to clients and organizations experiencing conflict. We pride ourselves on providing the special care and attention, with a practical, common sense approach which we believe is important to our clients. Our professional organization understands the needs of our clients in dealing with the emotional impact that a dispute has not just on the individual, but potentially on the entire work place.

At JD Training, we recognize confidentiality is one of the most important elements of mediation. The mediator will not repeat what has been discussed to another party unless given permission to do so. This allows you to trust the mediator and discuss openly all aspects of your case. In instances of high profile cases where clients require that extra privacy we manage the process in complete confidence.

Conflict in the workplace is sometimes inevitable. In just about any work setting, people with different personalities, goals, and values are bound to encounter situations where they will ‘clash’.

The effects of such situation, especially if poorly managed, are well known:

• Relationships that have taken months and years to build can be spoiled in a day;
• Other employees can get drawn into the conflict on one side or another;
• Formal grievance and disciplinary processes can take over the situation, leaving the disputants feeling sidelined and disempowered;
• The time and effort of managers, human resources, colleagues, trade union officers, solicitors and others are all consumed by their efforts to address the conflict;
• Although the situation might eventually get addressed formally, the most important part of the equation, the people’s working relationship, remains damaged forever.

Mediation can be fast and cost effective. Most issues we hope to resolve in a day. Workplace mediation offers a very credible alternative. It is a voluntary, informal process that helps people who are in dispute to start talking again, and to jointly agree how better to work together.

Organizations have often seen confidentiality as a reason to use mediation ahead of litigation, particularly when disputes arise in sensitive areas of their operation, or to avoid their affairs becoming publicized among business competitors, acquaintances or friends. Steps put in place during mediation to help ensure this privacy include;

►Mediation meetings are conducted behind closed doors. 

►Outsiders can only witness proceedings with both parties consent. 

►No recording of the transcript is kept.

►There is no external publicity on what transpired at the mediation.

 Time is money. Lost Profit. Low Moral. Under Performance. Stress.

Contact the JD Training Team for friendly support, help and advice.
Tel: 01903 746092 e-mail us at:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it