Designed for managers, leaders and individuals who wish to develop the skills necessary to avoid and resolve disputes and grievances between colleagues, clients and customers and other working bodies.

At JD Training we use a variety of teaching and learning methods. The course is highly participatory and practical and utilizes realistic case studies and role plays as well as small group discussions and trainer input.

By the end of these courses, participants will understand the following:

One Day Course

• What is conflict and how do we react to it?
• The causes and effects of workplace clashes
• What are the rules around mediation e.g. Confidentiality
• How to evade or contain conflict
• Ways to confront difficult issues
• Dealing with non - co operation and the escalation of conflict
• Working together towards a resolution
• What does success look like?
• Top tips for mediators
• Reaching agreement and action planning
  

Two Day Course

• Mediation - its value, procedure and philosophy
• How to set up and run a mediation session
• How to be impartial when people want you to take sides
• Active listening: how to separate facts, feelings, perceptions and needs
• Challenging prejudices, stereotypes and assumptions in mediation
• Maintain composure, control and assertive communication
• How to influence, negotiate and search for a compromise
• The role of mediation in tackling discrimination, under performance, bullying, absence, inappropriate behavioural issues

Contact the JD Training Team for friendly support, help and advice.
Tel: 01903 746092 e-mail us at:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it